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Once I place my order, how long will it take to process then ship? On average, orders are processed in 1-3 business days. During the processing period we will pick-and-pack your order (with love of course) and perform all our rigorous quality and order checks to ensure your products are in perfect condition and there aren't any items missing/incorrect before we hand it over to the shipment courier.

How will I know when my order ships? When your order ships you'll automatically receive a Shipment Confirmation email (and SMS if you opted in for this) containing your tracking information/tracking number so you can keep up to date with your packages whereabouts. You can track your order on the carriers website or using the Track my order page on our site.

How long does shipping take? Shipping times vary depending on the country of destination. For most countries, shipping takes between 7 and 14 business days. However, shipping to some countries may take longer.

Can you ship to me? We hope so! We're pleased to say that we ship to most countries, but not all. Free shipping is available for all countries that we ship to. Please note that as we ship internationally, customs/duties may apply. It's important to note that we aren't responsible for paying these fees so please check with your local customs office if you're unsure about if you'll be charged these or contact us for help understanding this. Some of the countries that we ship to most often include:

• Australia
• Canada
• the United States
• New Zealand
• the United Kingdom
• Finland
• Netherlands
• Norway
• Denmark
• Latvia
• Ireland
• Sweden
• Germany
• Spain
• Greece
• Switzerland
• Hungary

Please note that this isn't an exhaustive list of every single country we ship to. These are just countries that we tend to receive orders from/ship to the most.

How can I see all the countries you ship to? All countries that we ship to are displayed at the Checkout in the Country/Region dropdown which is in the Shipping section. If a country or region isn't there, it means that don't ship to it.

If your Country/Region is in the dropdown, it means that we can ship to you.

Side note: In order to proceed in the checkout to place your order, you'll need to select your Country/Region from the dropdown.

We ship to most countries, but there are some countries that we cannot ship to due to regulations/restrictions. If you are unsure whether or not we can ship to your country, please email us at hi@chestbinder.co.

Can I track my order? Yes, you will receive a tracking number once your order has been shipped. You can track your order on our track your order page.

Where are products shipped from? All our products are shipped from our fulfilment centre in Hangzhou, China.

Do you keep stock on hand? Yes, stock is kept on hand. If an item is sold out, it will state this on the product page and our system won't allow you to add it to your cart or purchase it.

Do you offer Change of Mind Returns? Yes! We have a 30-day Chanche Of Mind Returns Policy

Woohoo! Are there any conditions? Yes, there's a few conditions – here's the breakdown:

• Item(s) must be initiated for return and placed in the post within 30 days of the date your order is delivered/received.
• You must provide a photo of your item(s) prior to shipping so we can assess the condition.
• Item(s) must be in 'as new' condition and not display visible signs of use/wear. They should be unworn/unused with tags and original packaging.
• You will need proof of purchase, i.e. order confirmation email/receipt.

To initiate a Change Of Mind Return, please complete the following steps:

1. Initiate your Change of Mind Return by emailing us at jthbusiness0@gmail.com within 30 days of receiving the item. In your request, include your order number or proof of purchase, e.g. order confirmation email, as well as images of the item(s) so that we can assess their condition.
2. If your Return is accepted, we'll send you the return address as well as instructions. Items sent back to us without first requesting a return will not be accepted. Please note that for Change Of Mind Returns, the customer is responsible for paying the return shipping fee, unless faulty. 
3. Once our warehouse receives the returned item(s), our team will inspect the item(s) and notify the customer of the approval/rejection of the Change Of Mind Return. If approved, a store credit (equivalent to the price paid) for the item(s) will be instantly credited to the customers store account. 

Please note: For Change Of Mind Returns, the customer is responsible for the return shipping fee. If your item is faulty/defective, you will not be responsible for any return shipping fees.

Exchanges

The fastest way to ensure you get what you want is to return the item you have following the Change Of Mind Returns process above, and once you've received the returned item, make a separate purchase for the new item using store credit.